Saving You More – The Brick’s Satisfaction Guarantee
The Brick is committed to saving you more. Not only do we want your shopping experience to be enjoyable, but we want you to be confident you’ll get your new products in good condition. Remember to keep your invoice in case you have questions or concerns we can help you with.
More Peace of Mind –
Receive Your Product in Perfect Condition
If your purchase is damaged, defective or not properly functioning, contact us within three days of delivery or pick up and we'll be happy to help you with a repair or a replacement. Once you’ve taken possession of your product, we’re unable to offer refunds or reselections on appliances, furniture items or accessories. For mattresses and electronics, please keep reading for further details.
All of our products carry a one-year manufacturer warranty against defects or, where the manufacturer doesn't provide a one-year warranty, one is provided by The Brick.
For complete peace of mind, we recommend you purchase our extended warranty, available on most items we sell (excluding accessories).
Sleep Better on our Sleep Sets
If you're not getting a great sleep on your new sleep set, we offer a one-time reselection to a new mattress set within 90 days of pick up or delivery. If you bought a mattress protector with your sleep set, we offer the same one-time reselection up to 180 days from the date your mattress set was delivered or picked up.
If your new mattress selection is of lesser value, we'll hold the difference for you as in-store credit to be used towards a future mattress or furniture purchase.
We recommend you try your new sleep set for at least 21 days before requesting a Comfort Guarantee, since it can take time to get used to a new mattress.
Please note: Free delivery applies only to your first sleep set when purchased with your Brick Card. Delivery charges apply to all mattress set reselections.
Be Confident in your Electronics Purchase
The Brick offers a seven-day satisfaction guarantee on home electronics. When purchasing electronics from The Brick, you can return product in the original, sealed manufacturer's packaging and in resale condition.
Please contact us within seven days of your delivery or pick-up date and we'll be happy to help you make a reselection or refund.
Brick home electronics come with a one-year manufacturer warranty. Extended warranties are also available for purchase.
Satisfaction Guarantee Conditions
Satisfaction Guarantees do not apply to furniture items, appliances, special order items, customer assembly items, adjustable mattress bases, floor models or as-is products.
Due to sanitary reasons, bedding accessories such as linens, pillows, mattress pads, etc., are non-returnable and are considered final sale. Pillows and mattress pads come with a manufacturer warranty, so please refer to the warranty card included in your product for details.
Products covered under our Satisfaction Guarantee must be in like-new condition and free of any physical damages, other than damage that may have been reported within three days of delivery or pick up. The Brick may obtain a product assessment prior to authorizing replacement, if necessary.
We do not credit delivery charges. Delivery charges will apply to your reselection.
Aeroplan Miles apply only to your original purchase. Aeroplan Miles are not credited on returns or exchanges beyond 30 days of the original purchase, including The Brick’s Mattress Plus Satisfaction Guarantee.
Satisfaction Guarantees do not apply to commercial and/or builder contract pricing
Deposits and Refunds
Deposits (excluding special order deposits) are refundable without any fees or charges at any time prior to delivery or pick up of the product. Deposits will only be refunded to the same credit or debit card used to make the purchase. Deposits made by cash will be refunded on the debit card or, if the cardholder is not present, the deposit will be refunded by cheque and mailed to the person who paid for the order.
Deposits on Special Order items are non-refundable after the product is shipped from the manufacturer.
Commercial and builder contract orders require a 50% deposit on all purchases. The remaining balance must be paid prior to the product being ordered from the manufacturer. Once product is ordered from the manufacturer, order cancellations (including cancellation due to product delays from the manufacturer) will not be allowed and deposits on such orders are non-refundable.