Nov 16th, 2020
Our goal is to make each store visit as safe as possible for our customers and team members.
As per government bylaws, showrooms Ontario are temporarily closed. We are open for online and phone orders with delivery and curbside pickups available. Alerte COVID: Suite aux directives gouvernementales, magasins des Ontario sont fermés sur une base temporaire.
of high-touch areas
checks for employees
decals in stores
& store capcity limitations
staff and customers
and sanitizing encouraged
Signage & DistancingWe have implemented physical distancing floor decals, workspace distancing practices in-store, and plexiglass customer service dividers to allow for safe interactions between staff and customers. We have also added various signage throughout our stores to inform staff and customers of our adjusted policies.
Cleaning ProcedureWe require physical distancing in all our locations and adhere to provincial regulations by reducing store capacity. Every employee is given a health screening and temperature check before their shift. Updated maximum capacities can be found on signs on the entrances to our stores.
Capacity & ScreeningSanitizing stations can be found throughout our stores to ensure all staff and customers are safe before interacting with product. These stations include sanitizer as well as sanitizing wipes. Daily checklists have been placed throughout the store to ensure each area is being properly cleaned and sanitized.
Delivery ProtocolOur stores are conducting pre-screening calls and asking customers not to be in the same room during deliveries. Additionally, we have equipped our delivery and service teams with hand sanitizer and wipes. Our trucks receive a daily interior wipe-down and wearing a mask is required for all home deliveries.
Plan Your Trip
Try to plan your trip out ahead of time if possible. We suggest that if you need to do any in-store gift shopping, consider doing it as soon as possible. Keep in mind that the earlier you go, the less likely you are to be met with large crowds.
If you are not sure exactly what to buy or where to look in our stores, just ask one of our associates to give you a hand. They will happily supply suggestions and guidance from a safe distance, which will limit your time spent in the store, and help you pick ideal gifts. Book an appointment online first!
They have shown their determination and commitment to serving our valued customers during this unprecedented time. Our Teams continue to adapt and rise to the challenges created by COVID-19. We are grateful for their commitment to the safety of our community and Team Members. Thank you for your dedication.