Shipping, Delivery, Tracking & More | The Brick

We’re still here,
working to get you what you need.

The Brick is offering curbside pickup and doorstep delivery for all our online shoppers and regions where stores are still open.

Changes to Our Policy

Delivery

  • We will be providing delivery to your doorstep, porch or garage as part of our contact free delivery.

  • We will no longer be unboxing and removing packaging during deliveries.

  • Mattress and appliance removal are no longer being offered.

Pickups

  • We have contactless curbside pickup at most of our locations. A list of nearby qualifying locations for product pickup can be found in the cart after you’ve added an item.

  • If you have any flu-like symptoms, we ask that you remain isolated and contact your store to make alternative arrangements or delay your product.

Returns

  • We are no longer accepting any returns. We apologize for this inconvenience.

  • Product warranties still apply and product that arrives damaged or not working we will help with.

Installation and Assembly

  • The Brick is still offering installation and assembly support for appliance items through our TGS partner. We are not assembling furniture at this time.

  • To schedule installation or assembly, please call 1-800-933-8786.

Questions or Concerns?

questions about our covid-19 response?

Go to FAQs

How Does Delivery Work?

We want to send your order to you as soon as possible on a day that's convenient for you. Our process is designed to offer you the opportunity to choose a delivery date.

  • During the sales process, you can select a delivery date that works for you. This date is based on product and delivery date availability in your area. If you made your purchase in store, you'll receive an invoice from your sales consultant with the expected delivery date or an estimated arrival date if your order isn't currently in stock. If you made your purchase online, you'll receive an email order confirmation, which will specify your preferred delivery date. We'll contact you if this date changes for any reason.

  • Whether you made your purchase in store or online, we'll contact you two to three days before your delivery to confirm product availability, your address and your delivery date. We'll also check if there are any other services, such as installation. If we can't confirm your order, we'll reschedule it as soon as possible.

  • In major markets, you'll receive a call the day before your delivery from our automated service and we'll give you a three-hour courtesy delivery window. We cannot guarantee delivery times due to factors like distance, weather, traffic or other delivery-related delays, so you may potentially need to be available all day for your delivery.

  • If we have your email address, we'll also send you an email the day before your delivery. The email will have a link to our tracker, Find My Delivery, so you can track your delivery status on the day of your delivery.

  • In smaller markets and rural locations, our delivery drivers will contact you directly either the day before or the day of your delivery to provide a three-hour courtesy time window for your shipment. Please contact your Service Store for further details.

  • Since our system automatically assigns delivery times based on product and truck availability, we're unable to change your estimated courtesy delivery time window. You may potentially need to be available for your delivery all day since delivery time periods may be extended due to driving distances, traffic or weather conditions.

  • Please contact your Service Store at least 48 hours before your selected delivery date if you would like to make any delivery date or product changes.